Buy with Confidence
Every decision is protected.
We want you to feel good about your new glasses. Our six promises cover price, prescription changes, lens satisfaction and ongoing care.
Our Six Promises To You
90 Day Price Promise
Find the identical frame + branded lens + branded coating bundle for less at any Australian optometrist physical location and we will match it.
See details below90 Day Prescription Comfort Promise
If your prescription changes within 90 days we provide new lenses at no cost.
See details below90 Day Multifocal Satisfaction Promise
Love them or we'll change them. Equivalent design at no cost within 90 days.
See details below90 Day Coating Satisfaction Promise
If you are not comfortable with your coating within 90 days we replace the lenses.
See details below30 Day Transitions Satisfaction Promise
If you are not satisfied with your Transitions within 30 days we swap them for clear ones.
See details belowLifetime Care Promise
You're welcome back for adjustments, fittings and cleaning for as long as you wear your glasses.
See details belowTerms and conditions
When do the promises start?
Your 90-day and 30-day promises start when you collect your glasses.
Can any Options store help?
Any Options store can help, even if you bought your glasses at another Options store.
How does price matching work?
The Price Promise applies within 90 days of collection to identical frame, lens, coating and treatment bundles sold by an Australian optometrist with a physical store.
Buying more than one pair? We compare the total price for the whole bundle, not each frame and lens combination separately.
Bring a written quote no more than 7 days old for identical products, including the same branded lenses and branded coating. Every item must match in brand, colour and size. Online-only offers and membership discounts are excluded.
Prescription and lens changes
The prescription, multifocal and coating promises apply for 90 days from collection. The Transitions promise applies for 30 days from collection.
If your prescription changes during that period, we provide new lenses at no cost.
If you are not satisfied with your multifocals, we change them to an equivalent design at no cost. An upgrade fee applies if you choose a multifocal design upgrade.
If you are not comfortable with your coating, we replace the lenses. If you are not satisfied with Transitions, we swap them for clear lenses.
What does lifetime care include?
The Lifetime Care Promise includes adjustments, fittings and cleaning for as long as you wear your glasses. Any Options store can help.
What's not covered?
These promises don't cover general change of mind or a change to your frame choice. The lens satisfaction promises above still apply.
How many exchanges are covered?
Each pair of lenses is covered for one exchange.
These promises are in addition to your rights under the Australian Consumer Law.
Come and see us
Talk to your local Options team about your lenses or any of the promises on this page.
Back to the promises